Corporate Transition & Portfolio FAQ

BaseLayer Group is formed as the official parent holding company providing governance, capital, and institutional backing for a portfolio of managed service providers and hosted voice businesses aimed at SMBs.

Pacnex Group is transitioning into BaseLayer Group to streamline our corporate structure as the foundational holding entity for our technology brands.

GateHouse IT is the new official trading name for Zentara IT Limited as part of our ongoing brand evolution and portfolio alignment under BaseLayer Group.

The corporate transition and brand consolidation are rolling out across a deliberate 12-to-24-month roadmap to ensure absolute structural stability and uninterrupted service delivery.

No. All active client agreements, active service level agreements, and support channels remain entirely unaffected and fully operational throughout this transition.

Suppliers and vendors should continue using their existing administrative, billing, and procurement contacts. For formal notices, you can reach out directly at suppliers@baselayergroup.co.uk or coordinate through your dedicated account manager.

For institutional, partner, or procurement inquiries regarding the transition, you can reach out via your standard account management channels or email us at corporate@baselayergroup.co.uk.